FAQ's

What does my pet need?

We will need to sight a C5 (Kennel Cough) Vaccination Certificate for dogs and a F3 Vaccination Certificate for our feline guests.

Your vet will be able to supply you with a copy of these records.

If your pet has medication, own meals or requires additional care options, this will be discussed with reception in full detail prior to check in.

All Flea & Paralysis tick prevention MUST be up to date prior to check in.

Can I tour your facilities?

Tours of our resort are encouraged and welcomed during opening hours. 

Unfortunately, we cannot accommodate tours during any Public Holidays or Sundays.

What are your business hours?

Monday - Friday
8am - 11am 
3pm - 6pm

Saturday
8am - 10am"
3pm - 5pm

Sunday
3pm - 5pm

Closed Public Holidays

Closed 18-21st April 2025 for drop off and pick up
Closed 25-28th December 2025 for drop off and pick up
(all staff will be busy spending extra time with our guests during the closed times)

What should I bring?

We welcome and encouraged you to bring special meals, medication, toys, beds and belongings as they are not in shared accommodation and your pet will be more comfortable having some familiar scents around them.

Can my pets share a suites?

Yes, family pets can share suites. We also have private accommodation packages available if you would prefer for them to have their own bedroom. We will try to cater to all types of requests, so let us know what you would like during your pet’s vacation and we will accommodate your wishes wherever possible

My dog is not dog-friendly; can you still accommodate them?

Yes, as we DO NOT multi house pets (unless from the same Family).  

Do you accept un-desexed pets or pets in season?

Yes as we DO NOT multi house pets (unless from the same Family).  

What happens if my pet gets sick while staying at the Resort?

In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions. 

If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will have to make a decision based on the welfare and best interest of the pet.
Should your pet require veterinary treatment, they will be taken to the resort’s local vet for which a fee will be charged for transport and time spent at the vet ($40.00 transport, $30.00 labour per hour, $15.00 van sterilisation).

Please note after hours or public holidays incur additional charges ($40.00 transport, $60.00 labour per hour, $15.00 van sterilisation). Should you request to have your pet taken to your treating vet, further charges will apply.

Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice.